Overview

Our refund and returns policy lasts 24hrs. If 24 hrs have passed after delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

• We accept returns and refunds in case of any damage, defect and breach of contract
• We not accept returns and refunds in case of change of mind etc

To complete your return, we require a receipt or proof of purchase.

Non-Returnable Items

• Items which purchased on 50% of more then 50% sale discount
• Items without any defect, damage and breach of contract can not be returned or refunded

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +923346335191 or mail us at support@proplayessemtials.com

Shipping returns

To return your product, you should mail your product at our physical address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {+923346335191} or info@proplayessentials,com for questions related to refunds and returns.